O&M services

How long is the service guarantee?

Standard service 5×8, you can choose the right service according to your needs, such as 7×24, etc.

Training services: What services are provided for operation and maintenance personnel?

Including installation training, maintenance training, use training, product features and use scenarios and other training content.

Operation and maintenance assistance: What is the scope of services and the form of services?

OneCloud The product after-sales service covers all aspects. There are general technical support service demands, such as the demand for system provider technical support service arising from the user’s inability to deal with problems related to system applications on their own; there are also systematic demands, such as high-end skills such as modification and maintenance of the corresponding system program itself arising from various reasons, such as operation and maintenance demands. For the demand of cloud platform operation and maintenance guarantee, we set up a special service support team. The team is composed of cloud platform project manager, cloud platform customer service and technical experts. For emergency reporting, the specific ways of response are as follows.

• Remote operation and maintenance.
  1. remote login, when the system fails, our engineers can login to check the system by remote login with the permission of the customer.
  2. E-mail support, customers can understand the daily information and query data to our company through E-mail.
  3. telephone support: when the system fails, it can be reported through 7*24 hours technical support telephone.
• On-site service: For customers with higher service level, our company provides on-site service.
• Hosting service: Private cloud is deployed in the service provider’s data center, so customers do not need to purchase hardware and software equipment, complex installation, implementation and operation and maintenance.
• Migration service: We provide practical experience and ability of large-scale, multi-data center integration migration service, including IT integration migration integration project and project group management service experience; multi-vendor hardware, virtualization, private cloud, system platform, application and middleware cloud migration evaluation, integration design and implementation experience; multiple database and middleware integration migration technology delivery experience; cross-platform migration program design, performance Planning methods and experience.
• Inspection service: According to the contracted cycle requirements, we will provide regular inspection, during which we will arrange technical personnel to implement on-site or remote inspection of the running cloud products, timely discover hidden problems in the operation of the products, reduce the probability of failure of the cloud products through system adjustment and other means, ensure stable and efficient operation of the business, and issue inspection reports.
• Training services: Including system administrator training and user operation training. For the relevant technical personnel, familiar with the performance and use of the system, with independent management, general troubleshooting, daily maintenance and other work capabilities.

In addition, the service provider can provide on-site communication, operation and maintenance consultation, use training and other services for the problems encountered in the deployment and use of the platform, so as to ensure the stable operation of the platform.